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黃島主 | 18th Oct 2009, 7:34 PM | 島主生活日記 | (1618 Reads)

近日新居入伙, 不斷有工人出入。

送傢俬的、修理空調的、修理煤氣的、裝電燈, 和清潔的。真是,一次過見盡百態。那些工人中,算是純樸的勞動階層。當中,有好,有不好。

其中一件搬運事件,把我氣得半死。

事緣,是我要訂造一張「皇后」尺碼的床褥。我睡開的,是金美夢。這次,屬於就再次幫襯。我不知道這類床褥有沒有門市部,我只是從普通的傢俬店中,訂購。那些,應該是屬於下判寄賣等性質。那一間家居店,叫「實惠」。

單簽了,貨物賣了,送貨日期也定了,是在某天的下午,時間待定。送貨單上寫著,送貨前一天通知和確實送貨時間。到送貨前一天,沒人通知我。到送貨日下午十二時四十五分,我收到電話,有把粗聲的聲音說,半小時到我新居。我馬上有點氣結,說半小時內我怎樣回家?對方有點不滿,但大家再確定二時送貨。

到了二時,我回到新居下面,順道買個飯盒,上樓。一等,等到四時,還未有人來。致電剛才送貨佬的手電,詢問一下。對方晦氣說:「我們剛才來了,管理處說沒有人,我們走了。」我馬上氣得發瘟,詢問為何致電給我?對方無言。擺明,是有心不致電,見無人,鬆人。

我馬上打去「實惠」,結果,一個推一個。推到所謂最高級的經理,也只是聲稱沒有辦法,唯「盡最後努力但沒有擔保」。

第二天,我操上店舖,詢問。又是一個推一個。店員只說,送床褥的是床褥分判公司所聘用的送貨員,所以傢俬店沒有辦法。我逼店員打去床褥公司質問,對方竟聲稱已致電給我,擺明說個大謊。

您可以怎辦?傢俬店擺明理不到,床褥店擺明不認錯。要再送貨,再預約。又要,等一星期。

搬新居,您可以無電視,可以無電飯煲,也可以無檯無凳,但不可以無床褥。無,就代表您住不了。那張床褥,貴不是貴,平也不算平,倒也要六千。買六千的貨物,換來這肚氣。

心有點不樂,上網查看「實惠」的公司架構。原來,是證券行「時富」集團的下屬公司。一看到這個關係,已經不敢去想,若要再投訴,會有什麼實質回應。

相反,這晚剛收到ikea的電話,為我就當日送貨員的禮貌態度,做調查。相對其他傢俬店的人員態度,ikea的絕對稱得上是十分有禮。問題,只是腳上有點紋身。

也記得當日在「實惠」買東西時,填了一張所謂加入會員表格。填寫了自己的職業和薪金範圍。

數天前,「時富」的人致電我,邀請我開個戶口玩玩。他們,本無可能知道我的資料。除非,是「實惠」。

我在電話裏,問候了一下對方的家人,然後斬線。

以後不要向我再提「實惠」、「時富」,和「金美夢」


[1]

Haha, what a good cross-selling mechanism.


[引用] | 作者 paul | 18th Oct 2009 8:42 PM | [舉報垃圾留言]


dirty trick.

[引用版主回覆] | 作者 黃島主 | 19th Oct 2009 5:23 PM

[2]

聽說我媽今天都遇著同樣的「自行撤退」事件,她說訂了些食品,但送貨的人說上過來不見人,就走了。而我就試過向某大超市訂網上了貨品,送貨人按了門鈴,不見人來應門,就直接把貨品留在門口,就這樣走了。一種是自行離開,另一種是把貨物放在門口再離開,兩種做法,我也不知那種會比較好,但說起來,我已很久沒有再要那間超市送貨了…

另,以前試過向某雜志公司訂過雜志,我用了一個基本上,不曾在其它地方用過的稱呼,而在幫這公司訂過雜志之後,就收到過很多不知名的機構寄來的推銷信件,夠膽死有間歐洲公司寄掛號信來叫我參加抽獎!一看這些信件的稱呼抬頭,就知出事,真係激死,後來新聞報導過,有人告這間雜志公司,好似告入左;不過我諗在此之前,間無良公司都已經靠賣個人資料賺了不少錢吧?


[引用] | 作者 ngolosinam | 18th Oct 2009 10:23 PM | [舉報垃圾留言]

[3]

下次唔好亂比資料佢地,如果唔係一日幾十個電話煩Q到死,不過我又唔會問侯人地娘親


[引用] | 作者 michelle | 18th Oct 2009 11:05 PM | [舉報垃圾留言]

[4]
私人留言 (按此查看)
五步
[引用] | 作者 五步 | 18th Oct 2009 11:10 PM | [舉報垃圾留言]

[5]

有時送貨既野, 時間真係好難確定, 就算約左個時間, 通常都會遲~

戴
[引用] | 作者 | 19th Oct 2009 12:18 AM | [舉報垃圾留言]

[6]

what the bad bad customer service!?
poor you @@


[引用] | 作者 kary | 19th Oct 2009 12:31 AM | [舉報垃圾留言]

[7]

Just curious: is there any chance to cancel your order if it's still not delivered?


[引用] | 作者 Jeff | 19th Oct 2009 12:45 AM | [舉報垃圾留言]


Jeff, the point is, they DENIED any fault for non-delivery. They ALLEGED they had called me in telephone, which i had not received any of it, as shown in my iPhone.

therefore, if there is any dispute as to cancel the order, it will be an argument of fact, not law.

thus, if i cancel the order, i will have to prove case......but u know..

[引用版主回覆] | 作者 黃島主 | 19th Oct 2009 1:27 AM

[8]

係呀,有時負責送貨的,重要惡死過你!俾錢既投訴無門,重要受一肚子氣!!

p.s.島主俾咗d資料人地,睇怕以後實有排煩...

貓比斯
[引用] | 作者 貓比斯 | 19th Oct 2009 1:52 AM | [舉報垃圾留言]

[9]

這種勞氣事, 我在香港時, 也曾遇上o 島主, 氣過就算, 現在問題是等床褥送來, 希望對方不要再玩o野, 假如你知道送貨日期, 但不知時間, 而你又真的很忙, 唯有先事看看有沒有朋友或其他人可以方便幫你等那個送貨人來送貨了, 起碼有多個証人証明送貨人有沒有失職o


[引用] | 作者 | 19th Oct 2009 6:44 AM | [舉報垃圾留言]

[10]

不要全數付款, 這樣對自己多一重保障....


[引用] | 作者 Obasan | 19th Oct 2009 12:31 PM | [舉報垃圾留言]


很多時,是要您全數付款的。包括我這一次。

所以,才有恃無恐。

[引用版主回覆] | 作者 黃島主 | 19th Oct 2009 5:22 PM

[11] Re: 黃島主
黃島主 :

Jeff, the point is, they DENIED any fault for non-delivery. They ALLEGED they had called me in telephone, which i had not received any of it, as shown in my iPhone.
therefore, if there is any dis...


Hi 黃島主,

By HK's law, can you sue 實惠 or the outsourced delivery for the potential lost revenue/wage as you'll need to make yourself available again away from work in order to wait for the delivery since they missed the first one?


[引用] | 作者 Jeff | 19th Oct 2009 1:30 PM | [舉報垃圾留言]

yes, by law, i can always sue. but i have to consider, whether the preparation of the proceeding is worthy? I shall incur and waste further time to sue a sum of money which is probably lesser.

further, if the loss is simply less than HK$50,000.00, i will have to bring the action in Small Claim Tribunal myself, and i will waste further time.

and, as i mentioned, the delivery denied their fault, and therefore i have to prove case on FACT. it will be an issue for the Court to decide. and please be informed that the Court might not always stand on my side, as the evidence now is simply one on one case.

So, Jeff, u may note that in civil litigation case, what we consider at the beginning, is not only the law but also the economic aspect, commercial aspect. it is just a matter whether it's worth or not.

It's just similar to a case that whether a man hit u in the street, and u choose not to strike back and go to the police. But if u go to the police, dun think they would help u. and u may consider whether u should hit back the man next time when u meet such case. in normal life, law might not protect everyone, in everything...

..except...

u r rich noble.

[引用版主回覆] | 作者 黃島主 | 19th Oct 2009 4:59 PM

[12]

搬過數次屋, 經驗話我知IKEA既服務唔錯, 海馬都ok, 最好既係煤氣公司, 接線快, 約期快, 師父黎之前一定有電話通知.搬屋公司, 我幫襯左兩次個間唔錯, 準時, 無話嫌貼士多與少, 你比幾多佢收幾多.


[引用] | 作者 nursesukey | 19th Oct 2009 2:07 PM | [舉報垃圾留言]


無錯,ikea既服務和員工態度算是不錯。

至於您所稱許的搬運公司,不妨留一留名字讓我們考慮一下好麻?

[引用版主回覆] | 作者 黃島主 | 19th Oct 2009 5:21 PM

[13] Re: 黃島主
黃島主 :

無錯,ikea既服務和員工態度算是不錯。
至於您所稱許的搬運公司,不妨留一留名字讓我們考慮一下好麻?


佳運專業包裝搬運有限公司
tel: 23071198
幫我打價的是陳生(james)
p.s.我岩岩上星期至搬完屋, 岩岩至煩完, 島主你忍耐多陣啦~


[引用] | 作者 nursesukey | 19th Oct 2009 6:03 PM | [舉報垃圾留言]

[14]

買直夢c啦


[引用] | 作者 sugarcatcat | 19th Oct 2009 9:36 PM | [舉報垃圾留言]

[15] Re: 黃島主

i like the last sentence...

> except.. u r the rich noble

hahahahah

黃島主 :


yes, by law, i can always sue. but i have to consider, whether the preparation of the proceeding is worthy? I shall incur and waste further time to sue a sum of mon...



[引用] | 作者 jasper222 | 19th Oct 2009 11:41 PM | [舉報垃圾留言]

[16]

i'll be moving soon so seeing all these nightmares really scared me!!!! (1st time to "move" since I move back to HK..) *sigh*

maybe it's my 虛榮, i always LOVE to go to Ikea... (although, the quality of its goods are just so-so.. but look on the brighter side it's quite cost effective!!)

pls share more good referrals needed during moving ah~~ :)


[引用] | 作者 jasper222 | 19th Oct 2009 11:44 PM | [舉報垃圾留言]

[17] Re: jasper222
jasper222 :
i like the last sentence...
> except.. u r the rich noble
hahahahah
黃島主 :

yes, by law, i can always sue. but i have to consider, whether the preparation of the proceeding is worthy? I shall ...


That's right. :-)


[引用] | 作者 Jeff | 20th Oct 2009 12:24 AM | [舉報垃圾留言]

[18]

睇到文字, 已覺得氣頂... 點可以咁架!!!

我只可以替你不值, 甚麼也幫不上...

惟有, 祝你有個好夢.


[引用] | 作者 敏儀 | 20th Oct 2009 1:02 AM | [舉報垃圾留言]